Definition: Product Benefit

What is a product benefit?

A product benefit is the positive outcome or value that a customer receives from using a product or service. They are the reasons why customers buy products, and they are typically communicated through marketing messages and product descriptions.

Product benefits can be divided into two different categories: functional benefits and emotional benefits.

Functional benefits refer to the practical advantages that a product provides, such as saving time or money, improving productivity, or solving a problem. Emotional benefits, on the other hand, refer to the positive feelings or experiences that a product creates, such as happiness, satisfaction, or a sense of belonging.

Is a product benefit the same as a product feature?

Product benefits and product features are often confused with each other, but they are not the same.

Product features refer to the specific characteristics or attributes of a product. They describe what the product has or what it can do. For example, a smartphone may have features such as a high-resolution camera, a large display, or a fast processor.

On the other hand, product benefits are the advantages or positive outcomes that customers derive from using a product. They answer the question, "What's in it for me?" Product benefits focus on how the features of a product fulfill customer needs or solve their problems. For example, the high-resolution camera of a smartphone enables users to capture sharp and detailed photos, while the large display provides a better viewing experience for multimedia content.